Since its launch in October 2023, the Department of Tourism’s 24/7 tourist hotline has handled over 10,000 inquiries from local and foreign tourists across emails, voice calls, live chats, and social media.
And now, the Tourist Assistance Call Center (TACC) is up for major recognition at the 2024 Asia’s Best of Best Awards under the “Best in Service-Customer Support” category.
“Our commitment to hospitality begins long before a tourist sets foot in the Philippines. Through the [TACC], we ensure that visitors receive the guidance and help they need at every stage of their journey, from planning to their return home,” said Tourism Secretary Christina Frasco in a Philippine News Agency report.
The TACC hotline offers instant travel tips, emergency help, and more, maintaining an impressive 84% customer satisfaction rating since its creation. Most inquiries come from the Philippines, followed by the U.S. and India.
